Important information about your stay


General information:

  • Hotel Garni Breakfast included: extensive high-quality buffet.
  • Half board can be ordered upon arrival; reduced price only available for advance bookings. Half board includes a generous breakfast buffet and four-course evening meal in our renowned flambé restaurant Spycher, which is located in the same building.
  • You will receive a discount if you book half board in advance.
  • The price for dogs staying at the hotel is CHF 20 per day (does not include food). Dogs are not permitted in the breakfast room and the spa area and must not be left locked in the rooms unattended for several hours.


Arrival and departure:

  • The rooms are available from 3.00 p.m. on the day of your arrival and check-out is at 11.00 a.m. If you would like to spend the day in Zermatt before you leave, we’ll gladly store your luggage after you check out and you’re welcome to use our showers and changing rooms.
  • Swiss Rail offers a door-to-door luggage service that will make your journey even more enjoyable. >>


Cancellations:
Winter season

  • Cancellation is free of charge up to 14 days before you are due to arrive.
  • The full booking amount is charged for cancellations received less than 14 days before arrival.
  • If you arrive late or depart earlier, you will still be charged according to the details of your original booking. We therefore recommend taking out travel insurance with a cancellation policy, so that you will be spared any costs should you need to cancel.


Summer season

  • Cancellation is free of charge up to 5 days before you are due to arrive.
  • The full booking amount is charged for cancellations received less than 5 days before arrival.
  • If you arrive late or depart earlier, you will still be charged according to the details of your original booking. We therefore recommend taking out travel insurance with a cancellation policy, so that you will be spared any costs should you need to cancel.


Non-refundable discount rates:

  • The full amount has to be paid immediately at time of booking and is not refundable (special condition for reduced prices).
  • If you do not pay within 2 days the discounted price expires and we will charge you the standard price.
  • Because this is a special reduded price, in case of cancellation, the entire amount of 100% remains in possession of the hotel.



Accepted methods of payment:
Cash, Maestro debit cards, Postcard, VISA, Mastercard/Eurocard.

Online payments can be made with a credit card using our payment link: aristella.payrexx.com/de/

Or with a bank transfer prior to arrival:
Raiffeisenbank Nikolai-Zermatt
3924 St. Niklaus

Hotel Aristella Swissflair
Restaurant Spycher AG
Steinmattweg 7
3920 Zermatt

Account: 991950.6
Bank code: 80496
Swift/BIC: RAIFCH22

IBAN CHF: CH59 8049 6000 0099 1950 6
IBAN Euro: CH94 8049 6000 0099 1955 5

Travel insurance
If you do not have travel insurance, we recommend taking out insurance from www.erv.ch at least 8 days before your arrival.

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